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Docs: Get help and Training content updates (#3489)
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Co-authored-by: Raviteja Lingineni <[email protected]>
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cintiapub and rlingineni authored Mar 22, 2024
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8 changes: 0 additions & 8 deletions docs/docs-components/data/teamSupport.js
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@@ -1,20 +1,12 @@
// @flow strict
import { type DesignOverview } from './types';
import AdvocateTile from '../../graphics/team_support/advocate.svg';
import ComponentRequest from '../../graphics/team_support/component-request.svg';
import ContributionsTile from '../../graphics/team_support/contributions.svg';
import DesignFileHygiene from '../../graphics/team_support/design-file-hygiene.svg';
import GetHelpTile from '../../graphics/team_support/get-help.svg';
import TrainingTile from '../../graphics/team_support/training.svg';

const teamSupportTiles: $ReadOnlyArray<DesignOverview> = [
{
svg: <AdvocateTile />,
title: 'Be a Gestalt advocate',
description:
'A dedicated cohort of system advocates to rely on for design partnership, input and knowledge share and support within your team and product area.',
path: '/team_support/be_a_gestalt_advocate',
},
{
svg: <ComponentRequest />,
title: 'Component request',
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1 change: 0 additions & 1 deletion docs/docs-components/siteIndex.js
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Expand Up @@ -293,7 +293,6 @@ const siteIndex: $ReadOnlyArray<siteIndexType> = [
sectionName: 'Team support',
pages: [
'Overview',
'Be a Gestalt advocate',
'Component request',
'Contributions',
{
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28 changes: 0 additions & 28 deletions docs/markdown/team_support/be_a_gestalt_advocate.md

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45 changes: 13 additions & 32 deletions docs/markdown/team_support/get_help.md
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Expand Up @@ -3,53 +3,34 @@ title: Get help
fullwidth: true
---

We are always happy to help answer questions regarding Gestalt component design and usage, design system best practices, accessibility, icons and colors. If it’s part of Gestalt, we’re here to help! If it’s outside of the realm of our design system, we’ll try our best to answer and/or point you to the person who can. Feel free to [reach out on Slack](https://pinch.pinadmin.com/gestaltSlackDesign) anytime.
We are always happy to help answer questions regarding Gestalt component design and usage, design system best practices, accessibility, icons and colors. If it’s part of Gestalt, we’re here to help! If it’s outside of the realm of our design system, we’ll try our best to answer and/or point you to the person who can.

## Resources, Slack, and meetings — oh my!
### Dashboards, Jira, and OKRs
## Slack channels

If you’re curious what we’re working on, you can check out our [Gestalt sprint dashboard](https://pinch.pinadmin.com/gestaltSprint), our [full backlog](https://pinch.pinadmin.com/gestaltBacklog), and our Bugs Dashboard. To see the bigger picture, you can view our [OKRs](https://pinch.pinadmin.com/gestaltOKR) to understand our roadmap and priorities for each quarter.
Before reaching out, take a look at our [documentation](https://gestalt.pinterest.systems/) to see if you find the answer to your question, because it will likely get you the fastest answer.

### Slack channels
Still need help? Try searching Slack for your question, and then feel free to ask if your question hasn’t been answered in the past.

Before reaching out, take a look at our [documentation](https://gestalt.pinterest.systems/) to see if it answers your question, because it will likely get you the fastest answer. Still need help? Try searching Slack for your question, and then feel free to ask if your question hasn’t been answered in the past. You can also reference our [Communication guidelines](https://pinch.pinadmin.com/gestaltCommsGuidelines) for more info.
[#gestalt-design](https://pinch.pinadmin.com/gestaltSlackDesign) is for design-focused questions.
[#gestalt-eng-web](https://pinch.pinadmin.com/gestaltSlack) is for engineering-focused questions.
[#gestalt-eng-iOS](https://pinch.pinadmin.com/GestaltSlack-iOS) is for iOS engineering-focused questions.
[#android-gestalt](https://pinch.pinadmin.com/GestaltAndroid) is for android engineering-focused questions.

### Meetings and events
Our meetings, events, and timelines can be found on the [Gestalt event calendar](https://pinch.pinadmin.com/gestaltCalendar). We offer two different meetings for the community to bring questions, comments, ideas, and feedback:
## Gestalt Office Hours
We offer four weekly slots for the community to share questions, ideas, and feedback. To view available options and book a half-hour slot, please add the [Gestalt design calendar](http://pinch.pinadmin.com/GDesignCalendar) to your own calendar.

1. **Gestalt Office Hours**
If you have a quick or clarifying question, reach out to us on [#gestalt-design](https://pinch.pinadmin.com/gestaltSlackDesign).

_Purpose_
For product designers seeking feedback on their usage of design systems and visual language. This is also a great time to propose new components or component changes.
For product designers seeking feedback on their usage of design systems and visual language. This is also a great time to chat about contributions or component requests.

_Audience_
Primarily designers, though engineers are welcome if there are technical concerns as well.

_Cadence_
Twice a week on Tuesdays and Thursdays. Please [sign up](https://pinch.pinadmin.com/gestaltSignUp) for a half-hour slot with your discussion topic.
Twice a week on Tuesdays and Thursdays. [Book your slot!](http://pinch.pinadmin.com/OfficeHourBookingPage)

2. **Gestalt Open Forum**

_Purpose_
For systems designers seeking feedback from the larger design org and everything else design system related.

_Audience_
Pinterest designers and Gestalt engineers. The agenda for the open forum can be found in the recurring calendar invite. Please continue to bring component work to Office Hours.

_Cadence_
Every two months or as part of the Design Ops brunch & learn event. Check out through the link in the [Gestalt event calendar](https://pinch.pinadmin.com/gestaltCalendar).

3. **Design systems day**

_Purpose_
Support designers, engineers, and cross-functional partners to take advantage of Gestalt Design System and reinforce components adoption and design quality standards.

_Audience_
Designers, engineers, and cross-functional partners.

_Cadence_
Yearly, usually in Q3. Stay tuned on #gestalt-design for information and schedule.
## Dashboards and Jira

If you’re curious what we’re working on, you can check out our [Gestalt sprint dashboard](https://pinch.pinadmin.com/gestaltSprint), our [full backlog](https://pinch.pinadmin.com/gestaltBacklog), and our Bugs Dashboard.

66 changes: 30 additions & 36 deletions docs/markdown/team_support/training.md
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Expand Up @@ -9,50 +9,28 @@ Gestalt offers specific training for designers and cross-functional partners to

### Intro to Gestalt

All new design hires spend their first week learning the Pinterest ropes in Pintro, our company-wide onboarding program run by Learning & Development. It includes the Intro to Gestalt Design Systems, held monthly, every 3rd Wednesdays (1pm PST time). Designer managers should add new hires to the Intro to Gestalt Design System class. If you are a new designer hire and didn't get an invite, make sure to chat with your manager, or [reach out to us](https://pinch.pinadmin.com/gestaltSlackDesign).

You can also find the event by looking at the Pinterest design calendar.
All new design hires spend their first week learning the Pinterest ropes in Pintro, our company-wide onboarding program run by Learning & Development. It includes the Intro to Gestalt Design Systems, held monthly. If you are a new designer hire and didn't get an invite, make sure to chat with your manager, or [reach out to us](https://pinch.pinadmin.com/gestaltSlackDesign).

**Key takeways**
- How to use the Gestalt Design System as a single source of truth
- How to ask questions and propose changes to the team
- How the Gestalt team is here to support you

**Common questions**
1. **I'm not a new hire designer, can I still take the Intro to Gestalt onboarding class?**
Yes, you can! Make sure to look at the upcoming events, and ask your manager to add you to the invite.
1. **I'm not a new hire, can I still take the Intro to Gestalt onboarding class?**
Yes, you can! A refresher it is always a good idea. Make sure to look at the upcoming events, [reach out to us](https://pinch.pinadmin.com/gestaltSlackDesign) for an invite.
2. **I already attended this class, can I attend it one more time?**
Yes. [Let us know](https://pinch.pinadmin.com/gestaltSlackDesign), and we can add you to the next session.
3. **Is this training exclusive to Product designers?**
No. This training applies to all designers roles, no matter your area within Pinterest.
4. **Can I provide feedback on this training?**
Yes, please! After the training you will receive a survey link and asked to provide feedback and suggestions.

### Gestalt learning path
### Accessibility training for designers

A self-service learning path for designers and engineers to advance their knowledge in our design system. It contains online tutorials and workshops on relevant topics for everyone to review at their own pace.
[Gestalt learning path](https://w.pinadmin.com/display/EPD/Gestalt+Learning#GestaltLearning-designtrack) has 3 main tracks: Core, Design, and Engineering.
The Core track includes content for designers and engineers, while Design and Engineering focus on each branch.
As designers, we must ensure that everyone can access what we create, despite their background, knowledge base, or ability. Accessible design improves the digital experience for all users. Gestalt offers an accessibility training formatted for designers to support inclusive efforts and to reinforce creating belonging at Pinterest.

**Key takeways**
- How to manipulate Gestalt components
- How to use Figma efficiently

**Common questions**
1. **I'm not a designer; can I still access Gestalt learning path resources?**
Yes, you can if it is your interest. Access [Gestalt learning path](https://w.pinadmin.com/display/EPD/Gestalt+Learning#GestaltLearning-designtrack) to take advantage of our resources.
2. **Are the videos going to be always available to watch?**
Yes. The Gestalt learning Path offers videos that will be available to watch as needed.
**Please note:** We might update the videos if the software gets outdated and the tutorials no longer make sense.
3. **Can I add tutorials or contribute to the Gestalt learning path?**
Yes! We welcome contributions. [Reach out to us](https://pinch.pinadmin.com/gestaltSlackDesign), and we can coordinate.

### Accessibility training

As designers, we must ensure that everyone can access what we create, despite their background, knowledge base, or ability. Accessible design improves the digital experience for all users.
Gestalt offers an accessibility training formatted for designers to support inclusive efforts and to reinforce creating belonging at Pinterest. This training happens twice a year (H1 and H2).

[Sign up](https://coda.io/d/Gestalt-Office-Hours-Onboarding-and-Signup-sheets_dyV2KfOlbm2/A11y-for-designers-Sign-up-sheet_suesc#_lupsF) for the training, and we will add you to next session.
You can watch the [Accessibility training for designers](https://pinterest.docebosaas.com/learn/courses/1155/gestalt-accessibility-training-for-designers/lessons) anytime on PinU.

**Key takeways**
- Understand basic accessible and inclusive design principles
Expand All @@ -61,26 +39,42 @@ Gestalt offers an accessibility training formatted for designers to support incl

**Common questions**
1. **I'm not a designer, can I still take this training?**
Yes, you can. We believe accessibility is everyone's job. Feel free to [sign up](https://coda.io/d/Gestalt-Office-Hours-Onboarding-and-Signup-sheets_dyV2KfOlbm2/A11y-for-designers-Sign-up-sheet_suesc#_lupsF) to the training and we will get in touch to coordinate.
2. **I already attended this class, can I attend it one more time?**
Yes. Feel free to sign up to the training as many time as you wish. You can also recommend it to others!
3. **Is this training exclusive to Product designers?**
Yes, you can. We believe accessibility is everyone's job, no matter your role!
2. **Is this training exclusive to Product designers?**
It was formatted for design needs; however, we believe accessibility applies to all roles, no matter your area within Pinterest.
4. **Can I provide feedback on this training?**
Yes, please! After the training you will receive a survey link and asked to provide feedback and suggestions.


### Gestalt mini tutorials

A series of mini-tutorials for designers to advance their knowledge of Gestalt components and their usage. The videos are avaialable on [PinU Gestalt catalog](http://pinch.pinadmin.com/GestaltMiniTutorials) for you to watch at your convenience.

**Key takeways**
- How to manipulate Gestalt components
- How to use Figma efficiently

**Common questions**
1. **I'm not a designer; can I still access Gestalt learning path resources?**
Yes, you can if it is your interest.
2. **Are the videos going to be always available to watch?**
Yes. The Gestalt learning Path offers videos that will be available to watch as needed.
**Please note:** We might update the videos if the software gets outdated and the tutorials no longer make sense.
3. **Can I add tutorials or contribute to the Gestalt learning path?**
Yes! We welcome contributions. [Reach out to us](https://pinch.pinadmin.com/gestaltSlackDesign), and we can coordinate it.

### Figma tips and tricks

In partnership with the Design Ops team and other designers, Gestalt offers hands-on training supporting craft and Figma tooling skill sets related to design systems usage. These pieces of training don't have a recurring day or time, so stay tuned for the next training by regularly checking #gestalt-design and #design-org channels. In the meantime, we invite you to check out our [Gestalt learning path](https://w.pinadmin.com/display/EPD/Gestalt+Learning#GestaltLearning-designtrack), a self-service learning path for designers and engineers to advance their knowledge in our design system.
In partnership with the Design Ops team and other designers, Gestalt offers hands-on training supporting craft and Figma tooling skill sets related to design systems usage. These pieces of training don't have a recurring day or time, so stay tuned for the next training by regularly checking **#gestalt-design** and **#design-org** channels.

**Key takeways**
- How to use Gestalt components efficiently and speed up your workflow
- How to get most of Figma when dealing with components (some tips and tricks)
- How to use Gestalt documentation to support design
- How to get most of Figma when dealing with components
- How to use Gestalt documentation to support your design

**Common questions**
1. **I'm not a designer, can I still take this training?**
This training is dedicated to designers as we go deeper into Figma features, tips, and tricks. You could join, but at least a basic tool knowledge is required.
This training is dedicated to designers as we go deeper into Figma features, tips, and tricks.
2. **I want to support Gestalt as a Figma instructor in one fo the upcoming classes. Is it possible?**
Yes if it relates to design systems. [Reach out to us](https://pinch.pinadmin.com/gestaltSlackDesign) and we will follow up with you to plan it together. If it isn't systems-related, reach out to the Design Ops team for guidance.
3. **Can I provide feedback on this training?**
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