Best Practical RT (Request Tracker) data access python module for REST interface.
Using pip:
$ pip install python-rtkit
Using pip dev:
$ pip install git+https://github.com/z4r/python-rtkit
More detailed version: Request Tracker Wiki
| 01 | W | Create ticket | ticket/new |
| 02 | RW | Read/Update ticket | ticket/<ticket-id> |
| 03 | W | Create ticket comment | ticket/<ticket-id>/comment |
| 04 | RW | Read/Update ticket links | ticket/<ticket-id>/links |
| 05 | R | Read ticket attachments | ticket/<ticket-id>/attachments |
| 06 | R | Read ticket attachment | ticket/<ticket-id>/attachments/<attachment-id> |
| 07 | R | Read ticket attachment content | ticket/<ticket-id>/attachments/<attachment-id>/content |
| 08 | R | Read ticket history | ticket/<ticket-id>/history |
| 09 | R | Read detailed ticket history | ticket/<ticket-id>/history?format=l |
| 10 | R | Read ticket history item | ticket/<ticket-id>/history/id/<history-id> |
| 11 | R | Read user by id | user/<user-id> |
| 12 | R | Read user by name | user/<user-Name> |
| 13 | R | Read queue by id | queue/<queue-id> |
| 14 | R | Read queue by name | queue/<queue-Name> |
| 15 | R | Search tickets | search/ticket?query=<q>&orderby=<o>&format=<f> |
from rtkit.resource import RTResource
from rtkit.authenticators import BasicAuthenticator
from rtkit.errors import RTResourceError
from rtkit import set_logging
import logging
set_logging('debug')
logger = logging.getLogger('rtkit')
resource = RTResource('http://<HOST>/REST/1.0/', '<USER>', '<PWD>', BasicAuthenticator)
from rtkit.resource import RTResource
from rtkit.authenticators import CookieAuthenticator
from rtkit.errors import RTResourceError
from rtkit import set_logging
import logging
set_logging('debug')
logger = logging.getLogger('rtkit')
resource = RTResource('http://<HOST>/REST/1.0/', '<USER>', '<PWD>', CookieAuthenticator)
from rtkit.resource import RTResource
from rtkit.authenticators import QueryStringAuthenticator
from rtkit.errors import RTResourceError
from rtkit import set_logging
import logging
set_logging('debug')
logger = logging.getLogger('rtkit')
resource = RTResource('http://<HOST>/REST/1.0/', '<USER>', '<PWD>', QueryStringAuthenticator)
from rtkit.resource import RTResource
from rtkit.authenticators import KerberosAuthenticator
from rtkit.errors import RTResourceError
from rtkit import set_logging
import logging
set_logging('debug')
logger = logging.getLogger('rtkit')
resource = RTResource(url, None, None, KerberosAuthenticator)
Warning
Remeber to install urllib2_kerberos.
content = {
'content': {
'Queue': 1,#'', 2
'Subject': 'New Ticket',
'Text': 'My useless\ntext on\nthree lines.',
}
}
try:
response = resource.post(path='ticket/new', payload=content,)
logger.info(response.parsed)
except RTResourceError as e:
logger.error(e.response.status_int)
logger.error(e.response.status)
logger.error(e.response.parsed)
#OK
[DEBUG] POST ticket/new
[DEBUG] {'Content-Type': 'application/x-www-form-urlencoded', 'Accept': 'text/plain', 'User-Agent': 'pyRTkit/0.0.1'}
[DEBUG] u'content=Queue: 1\nText: My useless\n text on\n three lines.\nSubject: New Ticket\n'
[INFO] HTTP_STATUS: 200 OK
[DEBUG] 'RT/3.8.10 200 Ok\n\n# Ticket 17 created.\n\n'
[INFO] RESOURCE_STATUS: 200 Ok
[INFO] [[('id', 'ticket/17')]]
#MISSING OR MISSPELLED QUEUE
[DEBUG] POST ticket/new
[DEBUG] {'Content-Type': 'application/x-www-form-urlencoded', 'Accept': 'text/plain', 'User-Agent': 'pyRTkit/0.0.1'}
[DEBUG] u'content=Queue: \nText: My useless\n text on\n three lines.\nSubject: New Ticket\n'
[INFO] HTTP_STATUS: 200 OK
[DEBUG] 'RT/3.8.10 200 Ok\n\n# Could not create ticket.\n# Could not create ticket. Queue not set\n\n'
[INFO] RESOURCE_STATUS: 400 Could not create ticket. Queue not set
[ERROR] 400
[ERROR] 400 Could not create ticket. Queue not set
[ERROR] []
#NO PERMISSION ON QUEUE
[DEBUG] POST ticket/new
[DEBUG] {'Content-Type': 'application/x-www-form-urlencoded', 'Accept': 'text/plain', 'User-Agent': 'pyRTkit/0.0.1'}
[DEBUG] u'content=Queue: 2\nText: My useless\n text on\n three lines.\nSubject: New Ticket\n'
[INFO] HTTP_STATUS: 200 OK
[DEBUG] "RT/3.8.10 200 Ok\n\n# Could not create ticket.\n# No permission to create tickets in the queue '___Approvals'\n\n"
[INFO] RESOURCE_STATUS: 400 No permission to create tickets in the queue '___Approvals'
[ERROR] 400
[ERROR] 400 No permission to create tickets in the queue '___Approvals'
[ERROR] []
try:
response = resource.get(path='ticket/1')
for r in response.parsed:
for t in r:
logger.info(t)
except RTResourceError as e:
logger.error(e.response.status_int)
logger.error(e.response.status)
logger.error(e.response.parsed)
#TICKET FOUND
[DEBUG] GET ticket/1
[DEBUG] {'Accept': 'text/plain', 'User-Agent': 'pyRTkit/0.0.1'}
[DEBUG] None
[INFO] HTTP_STATUS: 200 OK
[DEBUG] 'RT/3.8.10 200 Ok\n\nid: ticket/1\nQueue: General\nOwner: Nobody\nCreator: pyrtkit\nSubject: pyrt-create4\nStatus: open\nPriority: 5\nInitialPriority: 0\nFinalPriority: 0\nRequestors:\nCc:\nAdminCc:\nCreated: Sun Jul 03 10:48:57 2011\nStarts: Not set\nStarted: Not set\nDue: Not set\nResolved: Not set\nTold: Wed Jul 06 12:58:00 2011\nLastUpdated: Thu Jul 07 14:42:32 2011\nTimeEstimated: 0\nTimeWorked: 25 minutes\nTimeLeft: 0\n\n'
[INFO] RESOURCE_STATUS: 200 Ok
[INFO] ('id', 'ticket/1')
[INFO] ('Queue', 'General')
[INFO] ('Owner', 'Nobody')
[INFO] ('Creator', 'pyrtkit')
[INFO] ('Subject', 'pyrt-create4')
[INFO] ('Status', 'open')
[INFO] ('Priority', '5')
[INFO] ('InitialPriority', '0')
[INFO] ('FinalPriority', '0')
[INFO] ('Requestors', '')
[INFO] ('Cc', '')
[INFO] ('AdminCc', '')
[INFO] ('Created', 'Sun Jul 03 10:48:57 2011')
[INFO] ('Starts', 'Not set')
[INFO] ('Started', 'Not set')
[INFO] ('Due', 'Not set')
[INFO] ('Resolved', 'Not set')
[INFO] ('Told', 'Wed Jul 06 12:58:00 2011')
[INFO] ('LastUpdated', 'Thu Jul 07 14:42:32 2011')
[INFO] ('TimeEstimated', '0')
[INFO] ('TimeWorked', '25 minutes')
[INFO] ('TimeLeft', '0')
#TICKET NOT FOUND
[DEBUG] GET ticket/100
[DEBUG] {'Accept': 'text/plain', 'User-Agent': 'pyRTkit/0.0.1'}
[DEBUG] None
[INFO] HTTP_STATUS: 200 OK
[DEBUG] 'RT/3.8.10 200 Ok\n\n# Ticket 100 does not exist.\n\n\n'
[INFO] RESOURCE_STATUS: 404 Ticket 100 does not exist
[ERROR] 404
[ERROR] 404 Ticket 100 does not exist
[ERROR] []
Ticket (or ticket's links) editing hasn't all-or-nothing behaviour; so it's very difficult to capture errors. For example trying to change Queue to a not admitted one (or to edit an unknown field) RT will return:
RT/3.8.10 409 Syntax Error # queue: You may not create requests in that queue. # spam: Unknown field. id: Subject: Try Edit Ticket TimeWorked: 1 Queue: 2 Spam: 10
For now rtkit will raise SyntaxError with the errors list in e.response.parsed
[DEBUG] POST ticket/1
[DEBUG] {'Content-Type': 'application/x-www-form-urlencoded', 'Accept': 'text/plain', 'User-Agent': 'pyRTkit/0.0.1'}
[DEBUG] u'content=Queue: 2\nSpam: 10\nTimeWorked: 1\nSubject: Try Edit Ticket\n'
[INFO] HTTP_STATUS: 200 OK
[DEBUG] 'RT/3.8.10 409 Syntax Error\n\n# queue: You may not create requests in that queue.\n# spam: Unknown field.\n\nid: \nSubject: Try Edit Ticket\nTimeWorked: 1\nQueue: 2\nSpam: 10\n\n'
[INFO] RESOURCE_STATUS: 409 Syntax Error
[ERROR] 409
[ERROR] 409 Syntax Error
[ERROR] [[('queue', 'You may not create requests in that queue.'), ('spam', 'Unknown field.')]]
Usually your requests will be something like this.
try:
params = {
'content': {
'Action': 'comment',
'Text': 'Comment with attach',
'Attachment': 'x.txt, 140x105.jpg',
},
'attachment_1': file('x.txt'),
'attachment_2': file('140x105.jpg'),
}
response = resource.post(path='ticket/16/comment', payload=params,)
for r in response.parsed:
for t in r:
logger.info(t)
except RTResourceError as e:
logger.error(e.response.status_int)
logger.error(e.response.status)
logger.error(e.response.parsed)
To create or update a tkt with Custom Fields you must use this notation:
content = {
'content': {
'Queue': 1,
'Subject' : 'New Ticket',
'Text' : 'My useless\ntext on\nthree lines.',
'CF.{Need For Approval}': 'Yes'
}
}
Warning
With RT/3.8 you can't use ? inside the names of your custom fields, with RT/3.6 /() too.
This software is licensed under the Apache License 2.0. See the LICENSE
file in the top distribution directory for the full license text.
