Live helper chat

It's an open-source powered application, which brings simplicity and usability in one place. With live helper chat you can bring live support on your site for free. http://livehelperchat.com.

Need help?

• Documentation - https://doc.livehelperchat.com
• Forum - https://forum.livehelperchat.com/
• Chat (Discord) https://discord.gg/YsZXQVh
• Laravel version of Live Helper Chat

Demo

http://livehelperchat.com/demo-12c.html

Integrations

• Mobile app flutter
• Voice & Video & ScreenShare powered by agora
• Rest API
• Bot with possibility to integrate any third party AI
• Telegram
• Rasa
• Mattermost
• Facebook messenger
• Insult detection powered by DeepPavlov.ai and NudeNet
• SMS, WhatsApp (Twilio based)
• WhatsApp open-wa based.
• Elasticsearch get statistic for millions of chats in seconds
• Node.js
• Docker
• Background worker for heavy tasks offload Rest API calls
• Integrate any third party Rest API
• Google Authentication login using Google account
• 2FA Authenticator mobile app support
• Amazon S3 scale infinitely by storing app files in the cloud
• Desktop app written with electron
• Sentiment analysis using DeepPavlov

Quick development guide

• After app is installed disable cache and enable debug output.
  • https://github.com/LiveHelperChat/livehelperchat/blob/master/lhc_web/settings/settings.ini.default.php#L13-L16
  • Change the following values to

  * debug_output => true
  * templatecache => false
  * templatecompile => false
  * modulecompile => false
  

• To compile JS from lhc_web folder execute. This will compile main JS and old widget javascript files.
  • npm install && gulp
• To compile new widget V2
  • There is two apps wrapper and widget
  • cd lhc_web/design/defaulttheme/widget/wrapper && npm install && npm run build
  • cd lhc_web/design/defaulttheme/widget/react-app && npm install && npm run build && npm run build-ie
• Recompile static JS/CSS files. This is required if you change core JS files. It also avoids missing CSS/JS files if more than one server is used.
  • php cron.php -s site_admin -c cron/util/generate_css -p 1 && gulp js-static

Extensions

https://github.com/LiveHelperChat

Translations contribution

https://www.transifex.com/projects/p/live-helper-chat/

Folders structure

• Directories content:
• lhc_web - WEB application folder.

Features

Few main features

• Bot with possibility to integrate any third party AI
• XMPP support for notifications about new chats. (IPhone, IPad, Android, Blackberry, GTalk etc...)
• Chrome extension
• Repeatable sound notifications
• Work hours
• See what user see with screenshot feature
• Drag & Drop widgets, minimize/maximize widgets
• Multiple chats same time
• See what users are typing before they send a message
• Multiple operators
• Send delayed canned messages as it was real user typing
• Chats archive
• Priority queue
• Chats statistic generation, top chats
• Resume chat after user closed chat
• All chats in single window with tabs interface, tabs are remembered before they are closed
• Chat transcript print
• Chat transcript send by mail
• Site widget
• Page embed mode for live support script or widget mode, or standard mode.
• Multilanguage
• Chats transfering
• Departments
• Files upload
• Chat search
• Automatic transfers between departments
• Option to generate JS for different departments
• Option to prefill form fields.
• Option to add custom form fields. It can be either user variables or hidden fields. Usefull if you are integrating with third party system and want to pass user_id for example.
• Cronjobs
• Callbacks
• Closed chat callback
• Unanswered chat callback
• Asynchronous status loading, not blocking site javascript.
• XML, JSON export module
• Option to send transcript to users e-mail
• SMTP support
• HTTPS support
• No third parties cookies dependency
• Previous users chats
• Online users tracking, including geo detection
• GEO detection using three different sources
• Option to configure start chat fields
• Sounds on pending chats and new messages
• Google chrome notifications on pending messages.
• Browser title blinking then there is pending message.
• Option to limit pro active chat invitation messages based on pending chats.
• Option to configure frequency for pro active chat invitation message. You can set after how many hours for the same user invitation message should be shown again.
• Users blocking
• Top performance with enabled cache
• Windows, Linux and Mac native applications.
• Advanced embed code generation with numerous options of includable code.
• Template override system
• Module override system
• Support for custom extensions
• Changeable footer and header content
• Option to send messges to anonymous site visitors,
• Canned messages
• Informing then operator or user is typing.
• Option to see what user is typing before he sends a message
• Canned messages for desktop client
• Voting module
• FAQ module
• Online users map
• Pro active chat invitatio
• Remember me functionality
• Total pageviews tracking
• Total pageviews including previous visits tracking
• Visits tracking, how many times user has been on your page.
• Time spent on site
• Auto responder
• BB Code support. Links recognition. Smiles and few other hidden features :)
• First user visit tracking
• Option for customers mute sounds
• Option for operators mute messages sounds and new pending chat's sound.
• Option to monitor online operators.
• Option to have different pro active messages for different domains. This can be archieved using different identifiers.
• Dekstop client supports HTTPS
• Protection against spammers using advanced captcha technique without requiring users to enter any captcha code.
• Option for operator set online or offline mode.
• Desktop client for
• Windows
• Linux
• Mac
• Flexible permission system:
• Roles
• Groups
• Users

Forum: http://forum.livehelperchat.com/