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Updates to the Reporting a Problem and Problem Analysis Sections #191

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Updates to the Reporting a Problem and Problem Analysis Sections #191

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4b11f93
Updates to the Reporting a Problem and Problem Analysis Sections
abravosuse Oct 28, 2024
b6b9a50
Update article_sap_trento.xml
abravosuse Oct 28, 2024
c37e8b8
Update article_sap_trento.xml
abravosuse Oct 28, 2024
ff1cf04
Update trento/xml/article_sap_trento.xml
abravosuse Oct 30, 2024
5492701
Update trento/xml/article_sap_trento.xml
abravosuse Oct 30, 2024
bc41d00
Update trento/xml/article_sap_trento.xml
abravosuse Oct 30, 2024
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21 changes: 9 additions & 12 deletions trento/xml/article_sap_trento.xml
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Expand Up @@ -2441,20 +2441,17 @@ In the Trento dashboard, go to the overview corresponding to the object for whic
<para>
Any &suse; customer, with a registered &sles4sap;&nbsp;15 (SP1 or higher) distribution,
experiencing an issue with &trentopremium;, can report the problem either directly in the &scc;
or through the corresponding vendor, depending on their licensing model. Please report the problem under &sles4sap;&nbsp;15 and component trento.
or through the corresponding vendor, depending on their licensing model. Problems must be reported under &sles4sap;&nbsp;15 and component trento.
</para>
<para>
When opening a support case for Trento, provide the following information, which can be retrieved
as explained in section <xref linkend="sec-trento-problemanalysis" />:
When opening a support case for Trento, provide the chosen deployment option for &t.server;: &K8s;, systemd or containeraized.</para>
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<para>In the case of a &K8s; deployment, provide also the output of the Trento support plugin and the scenario dump, as explained in section <xref linkend="sec-trento-problemanalysis" />.
</para>
<para>In the case of a systemd deployment, provide the status and the journal of the trento-web and trento-wanda services.
</para>
<para>Finally, in the case of a containerized deployment, provide the logs of the trento-web and trento-wanda containers. Use docker ps to retrieve
the IDs of both containers, then docker logs <container_id> to retrieve the corresponding logs.
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</para>
<itemizedlist>
<listitem>
<para>The output of the Trento support plugin.</para>
</listitem>
<listitem>
<para>Your scenario dump.</para>
</listitem>
</itemizedlist>
<para>
For issues with a particular &t.agent;, or a component discovered by a particular &t.agent;, also provide the following:
</para>
Expand Down Expand Up @@ -2482,7 +2479,7 @@ In the Trento dashboard, go to the overview corresponding to the object for whic

<section>
<title>&t.server;</title>
<para>To analyze issues within the application, we have two tools at our
<para>To analyze issues with &t.server; in a &K8s; scenario, we have two tools at our
disposal. They both help us collect information/data that might be
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useful when troubleshooting/analyzing the issue.</para>

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