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DOCS-4098: Add info cancel reservation Manual capture #3158

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Nov 7, 2024
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DOCS-4098: Add info cancel reservation Manual capture #3158

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DOCS-4098: Add info cancel reservation Manual capture
JesseSnnt Oct 21, 2024
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DOCS-4098: add info cancel reservation Manual capture. Corrections
JesseSnnt Oct 23, 2024
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Merge branch 'master' into DOCS-4098
JesseSnnt Oct 23, 2024
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Merge branch 'master' into DOCS-4098
JesseSnnt Nov 7, 2024
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23 changes: 23 additions & 0 deletions content/payment-methods/manual-capture.md
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Expand Up @@ -27,10 +27,12 @@ To activate it in other [ready-made integrations](/docs/our-integrations/), you
See Recipes:
- <a href="https://docs.multisafepay.com/recipes/manual-capture-initial-payment/" target="_blank">Manual capture: Initial payment</a> <i class="fa fa-external-link" style="font-size:12px;color:#8b929e"></i>
- <a href="https://docs.multisafepay.com/recipes/manual-capture-capture-payment/" target="_blank">Manual capture: Capture payment</a> <i class="fa fa-external-link" style="font-size:12px;color:#8b929e"></i>
- <a href="https://docs.multisafepay.com/recipes/manual-capture-cancel-reservation/" target="_blank">Manual capture: Cancel reservation</a> <i class="fa fa-external-link" style="font-size:12px;color:#8b929e"></i>

See API reference:
- [Create order](/reference/createorder/) > Set `manual` to `capture`.
- [Capture payment](/reference/capturepayment/)
- [Cancel authorized payment](/reference/cancelauthorizedorder)

<br>

Expand All @@ -51,6 +53,27 @@ After expiration, the <<glossary:issuer>> can cancel the authorization.
- Mastercard
- Visa

## Cancellation

You can cancel a reservation created via manual capture. For partial captures, the cancellation will apply to the remaining amount.

<details id="cancel-authorization">
<summary>How to cancel an authorized transaction</summary><br>

**Via API**:

- See API reference - <a href="https://docs.multisafepay.com/reference/cancelauthorizedorder" target="_blank">Cancel authorized payment</a> <i class="fa fa-external-link" style="font-size:12px;color:#8b929e"></i>

**Via dashboard**:

- Sign in to your <a href="https://merchant.multisafepay.com" target="_blank">MultiSafepay dashboard</a> <i class="fa fa-external-link" style="font-size:12px;color:#8b929e"></i>.
- Go to **Transactions** > **Transaction overview**, and then select the relevant transaction.
- On the **Transaction summary** page, in **Order Summary**, click **Cancel Reservation**.
- Add a description of what happened with the order, and then click **Complete**.
The <<glossary:order status>> changes to **Void** and the <<glossary:transaction status>> to **Void**.

</details>

## Statuses

| Action | Description | Order status | Transaction status |
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