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DOCS-4402: Klarna refund guide #3151

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Oct 15, 2024
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DOCS-4402: Klarna refund guide #3151

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10 changes: 10 additions & 0 deletions content/payment-methods/klarna.md
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Expand Up @@ -282,6 +282,16 @@ For every transaction, Klarna generates two reference numbers:

Both reference numbers appear in the **Transaction details** page in your dashboard.

## Refunds

To refund a Klarna transaction, follow these steps:

1. Sign in to your <a href="https://merchant.multisafepay.com" target="_blank">MultiSafepay dashboard</a> <i class="fa fa-external-link" style="font-size:12px;color:#8b929e"></i>.
2. Navigate to **Transactions / Transactions Overview** and find the transaction you want to refund, or search for the transaction you want to refund by using the search bar.
3. Click on the transaction to go to the transaction details page.
4. On the right side of the page are the order details and a blue Refund button.
5. In this section you can remove order lines or refund the complete order.

## Shipment

### Change the order status
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