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Update Set-CsCallQueue.md #12024

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Update Set-CsCallQueue.md #12024

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Update Set-CsCallQueue.md
CLYVR Jul 23, 2024
db4fa8c
Merge branch 'main' into patch-27
CLYVR Aug 21, 2024
6c2733a
Merge branch 'main' into patch-27
mkbond007 Aug 26, 2024
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39 changes: 23 additions & 16 deletions teams/teams-ps/teams/Set-CsCallQueue.md
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Original file line number Diff line number Diff line change
Expand Up @@ -46,12 +46,6 @@ Note that this cmdlet is in the Skype for Business Online PowerShell module and
> - -NoAgentRedirectPersonAudioFilePrompt
> - -NoAgentRedirectVoicemailTextToSpeechPrompt
> - -NoAgentRedirectVoicemailAudioFilePrompt
>
> The following configuration parameters will only work for customers that are participating in the Voice Applications private preview for these features. General Availability for this functionality has not been determined at this time.
>
> - -OverflowActionCallPriority
> - -TimeoutActionCallPriority
> - -NoAgentActionCallPriority
> - -IsCallbackEnabled
> - -CallbackRequestDtmf
> - -WaitTimeBeforeOfferingCallbackInSecond
Expand All @@ -60,7 +54,16 @@ Note that this cmdlet is in the Skype for Business Online PowerShell module and
> - -CallbackOfferAudioFilePromptResourceId
> - -CallbackOfferTextToSpeechPrompt
> - -CallbackEmailNotificationTarget
> - -
>
> The following configuration parameters will only work for customers that are participating in the Voice Applications private preview for these features. General Availability for this functionality has not been determined at this time.
>
> - -OverflowActionCallPriority
> - -TimeoutActionCallPriority
> - -NoAgentActionCallPriority
>
> The following configuration parameters will only work for customers that are participating in the Queues app private preview for these features. General Availability for this functionality has not been determined at this time.
>
> - -ServiceLevelThresholdResponseTimeInSecond

## EXAMPLES

Expand Down Expand Up @@ -228,6 +231,7 @@ Accept wildcard characters: False

### -OverflowActionCallPriority
_Private Preview customers only_
_Saving a call queue configuration through Teams admin center will *remove* this setting._

If the OverflowAction is set to Forward, and the OverflowActionTarget is set to an Auto attendant or Call queue resource account Guid, this parameter must be set to indicate the priority that will be assigned to the call. Otherwise, this parameter is not applicable.

Expand Down Expand Up @@ -321,6 +325,7 @@ Accept wildcard characters: False

### -TimeoutActionCallPriority
_Private Preview customers only_
_Saving a call queue configuration through Teams admin center will *remove* this setting._

If the TimeoutAction is set to Forward, and the TimeoutActionTarget is set to an Auto attendant or Call queue resource account Guid, this parameter must be set to indicate the priority that will be assigned to the call. Otherwise, this parameter is not applicable.

Expand Down Expand Up @@ -415,6 +420,7 @@ Accept wildcard characters: False

### -NoAgentActionCallPriority
_Private Preview customers only_
_Saving a call queue configuration through Teams admin center will *remove* this setting._

If the NoAgentAction is set to Forward, and the NoAgentActionTarget is set to an Auto attendant or Call queue resource account Guid, this parameter must be set to indicate the priority that will be assigned to the call. Otherwise, this parameter is not applicable.

Expand Down Expand Up @@ -1350,7 +1356,7 @@ Accept wildcard characters: False
```

### -IsCallbackEnabled
_Private Preview customers only_
_Saving a call queue configuration through Teams admin center will *remove* this setting._

The IsCallbackEnabled parameter is used to turn on/off callback.

Expand All @@ -1367,7 +1373,7 @@ Accept wildcard characters: False
```

### -CallbackRequestDtmf
_Private Preview customers only_
_Saving a call queue configuration through Teams admin center will *remove* this setting._

The DTMF touch-tone key the caller will be told to press to select callback. The CallbackRequestDtmf must be set to one of the following values:

Expand All @@ -1390,7 +1396,7 @@ Accept wildcard characters: False
```

### -WaitTimeBeforeOfferingCallbackInSecond
_Private Preview customers only_
_Saving a call queue configuration through Teams admin center will *remove* this setting._

The number of seconds a call must wait before becoming eligible for callback. This condition applies to calls at the front of the call queue. Set to null ($null) to disable this condition.

Expand All @@ -1409,7 +1415,7 @@ Accept wildcard characters: False
```

### -NumberOfCallsInQueueBeforeOfferingCallback
_Private Preview customers only_
_Saving a call queue configuration through Teams admin center will *remove* this setting._

The number of calls in queue before a call becomes eligible for callback. This condition applies to calls arriving at the call queue. Set to null ($null) to disable this condition.

Expand All @@ -1428,7 +1434,7 @@ Accept wildcard characters: False
```

### -CallToAgentRatioThresholdBeforeOfferingCallback
_Private Preview customers only_
_Saving a call queue configuration through Teams admin center will *remove* this setting._

The ratio of calls to agents that must be in queue before a call becomes eligible for callback. This conditon applies to calls arriving at the call queue. Minimum value of one (1). Set to null ($null) to disable this condition.

Expand All @@ -1447,7 +1453,7 @@ Accept wildcard characters: False
```

### -CallbackOfferAudioFilePromptResourceId
_Private Preview customers only_
_Saving a call queue configuration through Teams admin center will *remove* this setting._

The CallbackOfferAudioFilePromptResourceId parameter indicates the unique identifier for the Audio file prompt which is played to calls that are eligible for callback. This message should tell callers which DTMF touch-tone key (CallbackRequestDtmf) to press to select callback. This parameter, or `-CallbackOfferTextToSpeechPrompt`, becomes a required parameter when IsCallbackEnabled is set to `True`.

Expand All @@ -1465,7 +1471,7 @@ Accept wildcard characters: False
```

### -CallbackOfferTextToSpeechPrompt
_Private Preview customers only_
_Saving a call queue configuration through Teams admin center will *remove* this setting._

The CallbackOfferTextToSpeechPrompt parameter indicates the Text-to-Speech (TTS) prompt which is played to calls that are eligible for callback. This message should tell callers which DTMF touch-tone key (CallbackRequestDtmf) to press to select callback. This parameter, or `-CallbackOfferAudioFilePromptResourceId`, becomes a required parameter when IsCallbackEnabled is set to `True`.

Expand All @@ -1483,7 +1489,7 @@ Accept wildcard characters: False
```

### -CallbackEmailNotificationTarget
_Private Preview customers only_
_Saving a call queue configuration through Teams admin center will *remove* this setting._

The CallbackEmailNotificationTarget parameter must be set to a group ID (Microsoft 365, Distribution list, or Mail-enabled security) that will receive notification if a callback times out of the call queue or can't be completed for some other reason. This parameter becomes a required parameter when IsCallbackEnabled is set to `True`.

Expand All @@ -1500,8 +1506,9 @@ Accept pipeline input: False
Accept wildcard characters: False
```

### -
### -ServiceLevelThresholdResponseTimeInSecond
_Private Preview customers only_
_Saving a call queue configuration through Teams admin center will *remove* this setting._

The target number of seconds calls should be answered in. This number is used to calculate the call queue service level percentage.

Expand Down