Rename project-support-accessibility-guidelines to project-support-ac…

.config/redirects.yml

@@ -502,3 +502,6 @@
 - from_url: /practice-areas/project-management/pm-role/
   to_url: /practice-areas/project-management/
   type: page
+- from_url: /practice-areas/help-desk/project-support-accessibility-guidelines/
+  to_url: /practice-areas/help-desk/project-support-accessibility-guidelines/
+  type: page

practice-areas/help-desk/project-support-accessibility-guidelines → practice-areas/help-desk/project-support-accessibility-guidelines.md

@@ -8,39 +8,39 @@ title: Project support accessibility guidelines
 
 The CivicActions Support practice area is committed to following the guidance provided in the [Americans with Disabilities Act](https://www.ada.gov/) and following the best practices for inclusive customer service such as the [AODA Accessibility for Ontarians with Disabilities Act](https://www.ontario.ca/laws/statute/05a11). CivicActions is committed to providing a barrier-free environment for its customers, clients, and staff and to providing our support in a manner that respects the dignity and independence of people with disabilities.
 
-- [CivicActions Accessibility Pledge](https://accessibility.civicactions.com/posts/CivicActions-Accessibility-Pledge)
-- [CivicActions Accessibility Statement](https://civicactions.com/accessibility-statement)
-- [CivicActions Accessibility Website](https://accessibility.civicactions.com)
+-   [CivicActions Accessibility Pledge](https://accessibility.civicactions.com/posts/CivicActions-Accessibility-Pledge)
+-   [CivicActions Accessibility Statement](https://civicactions.com/accessibility-statement)
+-   [CivicActions Accessibility Website](https://accessibility.civicactions.com)
 
-## Organizational Scope
+## Organizational scope
 
-This guidance applies to every person who provides support to members of the public, end users and/or other third parties on behalf of CivicActions.
+This guidance applies to every person who provides support to members of the public, end users, and/or other third parties on behalf of CivicActions.
 
-## Laws and Rules
+## Laws and rules
 
 The standards, rules, and guidelines on providing accessible customer service are set out in the:
 
-- [Accessibility Standards for Customer Service (Ontario Regulation 429/07)](https://www.ontario.ca/laws/regulation/r07429)
-- [ADA Requirements: Effective Communication](https://www.ada.gov/resources/effective-communication/)
+-   [Accessibility Standards for Customer Service (Ontario Regulation 429/07)](https://www.ontario.ca/laws/regulation/r07429)
+-   [ADA Requirements: Effective Communication](https://www.ada.gov/resources/effective-communication/)
 
 As standards, rules, and guidelines develop, the CivicActions Support practice area will continue to consult with Subject-Matter Experts (SMEs) and General Counsel to ensure our policies are current, reflective of global needs, and implemented company-wide.
 
 ## Training
 
 Each member of the project Support team will complete - within the first ninety days of onboarding - the edX Introduction to Web Accessibility course to help build understanding about disability: [https://www.edx.org/course/web-accessibility-introduction](https://www.edx.org/course/web-accessibility-introduction)
 
-## Accessible Websites and Web Content
+## Accessible websites and web content
 
 Our goal at CivicActions is to achieve or exceed the latest [Web Content Accessibility Guidelines (WCAG) 2.1 Level AA](https://www.w3.org/TR/WCAG21/) for all our websites. WCAG is recognized globally as standard best practice and is backward compatible with previous versions. It also incorporates the criteria for digital content included in [Section 508 of the Rehabilitation Act[(https://www.access-board.gov/ict).
 
-## Information and Communication
+## Information and communication
 
 Communication is provided in a way that is consistent with the core principles of independence, dignity, integration, and equality of opportunity. For more information, please refer to the following links:
 
-- [CivicActions Guidebook](https://guidebook.civicactions.com/en/latest/practice-areas/accessibility)
-- [CivicActions Accessibility Website](https://accessibility.civicactions.com)
-- [Web Content Accessibility Guidelines (WCAG) 2 Overview](https://www.w3.org/WAI/standards-guidelines/wcag)
+-   [CivicActions Guidebook](https://guidebook.civicactions.com/en/latest/practice-areas/accessibility)
+-   [CivicActions Accessibility Website](https://accessibility.civicactions.com)
+-   [Web Content Accessibility Guidelines (WCAG) 2 Overview](https://www.w3.org/WAI/standards-guidelines/wcag)
 
-## Customer Feedback
+## Customer feedback
 
 Customers can submit feedback to [[email protected]]([email protected])