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Improve disabled Application Password alert and add Support options #14004

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pmusolino opened this issue Sep 20, 2024 · 2 comments · May be fixed by #14269
Open

Improve disabled Application Password alert and add Support options #14004

pmusolino opened this issue Sep 20, 2024 · 2 comments · May be fixed by #14269
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feature: login Related to any part of the log in or sign in flow, or authentication. priority: low Not many people are affected or there’s a workaround, etc.

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@pmusolino
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pmusolino commented Sep 20, 2024 •
edited by selanthiraiyan
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The iOS app currently notifies users when they face a "Disabled Application Password" situation during login. However, the notification could be improved to provide more detailed information and guidance, along with options to contact support and access troubleshooting documentation.

More info: peaMlT-U4-p2

Steps to Reproduce:

  1. Attempt to log in with a disabled application password.
  2. Observe the notification that appears.

Expected Behavior:
The notification should clearly explain the issue, provide steps for resolution, offer a "Contact Support" button, and include a link to troubleshooting documentation.

Actual Behavior:
The current notification lacks detailed guidance and does not offer a contact support option or troubleshooting documentation link.

Proposed Solution:

  • Enhance the notification to include more detailed information about the issue.
  • Add a "Contact Support" button to the error notification.
  • Include a link to troubleshooting documentation in the notification.

screenshot-2024-09-19-at-10 58 01e280afam png
@pmusolino pmusolino added type: enhancement A request for an enhancement. feature: login Related to any part of the log in or sign in flow, or authentication. labels Sep 20, 2024
@dangermattic
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dangermattic commented Sep 20, 2024 •
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🚫 Please add a type label (e.g. type: enhancement) and a feature label (e.g. feature: stats) to this issue.

@pmusolino pmusolino mentioned this issue Sep 20, 2024
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@pmusolino pmusolino changed the title Improve disabled Application Password alert Improve disabled Application Password alert and add Support options Sep 20, 2024
@selanthiraiyan
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The above is an Android screenshot. We have a similar screen in iOS, and I think we can show that screen instead of using the simple alert.

@JorgeMucientes JorgeMucientes added priority: low Not many people are affected or there’s a workaround, etc. and removed type: enhancement A request for an enhancement. labels Oct 18, 2024
@hafizrahman hafizrahman linked a pull request Oct 31, 2024 that will close this issue
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feature: login Related to any part of the log in or sign in flow, or authentication. priority: low Not many people are affected or there’s a workaround, etc.
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[Login] Improve error messaging when application password is disabled. woocommerce/woocommerce-ios
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@pmusolino @selanthiraiyan @JorgeMucientes @dangermattic