Wrong Domain Connecting from Facebook

[puntope]

🔎 Isolate the bug

• I have confirmed this occurs in the most recent version of WordPress, WooCommerce, and Facebook for WooCommerce.
• I have confirmed this occurs when only WooCommerce and Facebook for WooCommerce are active and when using a default WordPress or WooCommerce theme.

✍️ Describe the bug

ZD Ticket: 8680867-zd-a8c
Slack Conversation: p1725461469529279-slack-CK365S85V

We discover that for this user, when connecting from Facebook the domain points to:

connect.woocommerce.com/integrations/check-dependencies/facebook

Producing a Bad Request

This domain is not correct and should be:

api.woocommerce.com/integrations/check-dependencies/facebook

✔️ Expected behavior

domain should be:

api.woocommerce.com/integrations/check-dependencies/facebook

🗃 Logs

[aijazmahdavi]

what's the solution?

[layoutd]

Hi @aijazmahdavi, thanks for following up.

The issue concerns a configuration setting in the WooCommerce Integration app on Facebook. We've updated the setting, but the authorization process doesn't seem to reflect this change yet. We've reached out to Meta to ask for clarification.

In the meantime, this workaround should do the trick:

1. When you click on the "Continue" button in the "Connect WooCommerce Integration" modal (launched from the Facebook Business > Connected apps > WooCommerce Integration section):
   

2. A new window opens with the url https://connect.woocommerce.com/app-store-login/facebook/?redirect_uri=…
   

3. Copy that whole URL and modify it like this:
   https://connect.woocommerce.com/app-store-login/facebook/?redirect_uri=…
   → Change connect.woocommerce.com to api.woocommerce.com/integrations
https://api.woocommerce.com/integrations/app-store-login/facebook/?redirect_uri=…

4. Then paste it into a new tab/window (in the same browser session), you should see the correct form:
   

5. After submitting your store URL, you'll see the Approval form (you need to be logged in to your store admin):
   

6. IMPORTANT After you click "Approve", the window will go to a white screen. You can close it and go back to the original tab/window with Facebook Business (where you started the Connect WooCommerce Integration process from step 1) and you'll see new options to "Make the most out of your connection"
   

[marktokarchuk]

Hello!
All works until step 6.
Instead of this: " After you click "Approve", the window will go to a white screen" i've got a screen with this text "You do not have permission to finish App Store login."

[layoutd]

Hi @marktokarchuk, sorry you're still having problems. Can you send a screenshot? Are you logged in to both the Facebook account and the WooCommerce admin account in the browser you're using for the connection process? What is the URL of the error page?
Thanks

[aijazmahdavi]

Hi, I am facing the same issue.

Step6: IMPORTANT After you click "Approve", the window will go to a white screen. You can close it and go back to the original tab/window with Facebook Business (where you started the Connect WooCommerce Integration process from step 1) and you'll see new options to "Make the most out of your connection"

Here is what happens I tried new tab and new window after white screen I close the tab/window and come back to meta business page and click see features but it pops same dialogue box for integration, I reloaded the page still same.

[layoutd]

Thanks for the reply @aijazmahdavi, we'll push for Meta to clarify what needs to happen for this process to successfully finish.

[cosycorners]

I also get stuck on step 6 ...

[aijazmahdavi]

Thanks @layoutd so shall I wait or there is trick for doing it.

[layoutd]

Please hang tight until we get some sort of clarification. Hope to have something for you soon!

[mankinchan]

I am also stuck on step 6, rather I don't see it all. I click approve on step 5 and the window closes, leaving me back at step 1.