[Facebook for WooCommerce] Product Sets does not sync to Commerce Manager #2656

1dr0 · 2023-10-26T03:14:29Z

🔎 Isolate the bug

I have confirmed this occurs in the most recent version of WordPress, WooCommerce, and Facebook for WooCommerce.
I have confirmed this occurs when only WooCommerce and Facebook for WooCommerce are active and when using a default WordPress or WooCommerce theme.

✍️ Describe the bug

I could not sync my Product Sets, created on my Woo store, using Facebook for WooCommerce, to show on my Commerce Manager.

🚶‍♀️ Steps to reproduce

Added the title and description and mapped to the WC product category.
Added a description and Google product category to the Product Category.
Facebook for WooCommerce → Product Sync and manually synced.

✔️ Expected behavior

I expected the Product Sets to appear on Facebook Commerce Manager.

🗃 Logs

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WordPress Environment

WordPress address (URL): https://woo-superbly-thoughtful-artisan.wpcomstaging.com
Site address (URL): https://woo-superbly-thoughtful-artisan.wpcomstaging.com
WC Version: 8.3.0.20
REST API Version: ✔ 8.3.0.20
WC Blocks Version: ✔ 11.3.1
Action Scheduler Version: ✔ 3.6.4
Log Directory Writable: ✔
WP Version: 6.3.2
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: ✔
WP Cron: ✔
Language: en_US
External object cache: ✔

Server Environment

Server Info: nginx
PHP Version: 8.2.11
PHP Post Max Size: 2 GB
PHP Time Limit: 1200
PHP Max Input Vars: 6144
cURL Version: 8.4.0
OpenSSL/1.1.1n

SUHOSIN Installed: –
MySQL Version: 10.4.28-MariaDB-log
Max Upload Size: 2 GB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔

Database

WC Database Version: 8.3.0.20
WC Database Prefix: wp_
Total Database Size: 13.22MB
Database Data Size: 7.86MB
Database Index Size: 5.36MB
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wp_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
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wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
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wp_usermeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
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wp_wc_admin_notes: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
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wp_woocommerce_prl_generator_queue: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_prl_tracking_conversions: Data: 0.02MB + Index: 0.05MB + Engine InnoDB

Post Type Counts

attachment: 55
customize_changeset: 2
jetpack_migration: 2
jp_img_sitemap: 2
jp_sitemap: 2
jp_sitemap_master: 2
mailpoet_page: 1
nav_menu_item: 3
page: 16
post: 1
product: 25
product_variation: 15
revision: 9
shop_bogof_rule: 1
shop_order: 3
wp_global_styles: 3
wp_navigation: 2
wp_template: 3

Security

Secure connection (HTTPS): ✔
Hide errors from visitors: ✔

Active Plugins (9)

Akismet Anti-spam: Spam Protection: by Automattic - Anti-spam Team – 5.3
Facebook for WooCommerce: by Facebook – 3.1.2
WordPress.com Editing Toolkit: by Automattic – 4.1679
Gutenberg: by Gutenberg Team – 16.8.1
Jetpack: by Automattic – 12.8-a.1
Layout Grid: by Automattic – 1.8.4
Page Optimize: by Automattic – 0.5.4
WooCommerce Payments: by Automattic – 6.6.2
WooCommerce: by Automattic – 8.3.0.20

Inactive Plugins (27)

AutomateWoo: by WooCommerce – 6.0.7
AutomateWoo - Refer A Friend Add-on: by WooCommerce – 2.7.11
Avalara AvaTax: by Avalara – 2.6.1
Crowdsignal Forms: by Automattic – 1.7.0
Crowdsignal Polls & Ratings: by Automattic
Inc. – 3.0.11

Google Listings and Ads: by WooCommerce – 2.5.10
MailPoet: by MailPoet – 4.34.0
MailPoet Premium: by MailPoet – 4.34.0
Pinterest for WooCommerce: by WooCommerce – 1.3.12
Redirection: by John Godley – 5.3.10
TikTok: by TikTok – 1.2.1
Woo AI: by WooCommerce – 0.5.0
WooCommerce Australia Post Shipping: by WooCommerce – 2.5.7
WooCommerce Brands: by WooCommerce – 1.6.61
WooCommerce Canada Post Shipping: by WooCommerce – 2.8.4
WooCommerce EU VAT Number: by WooCommerce – 2.8.8
WooCommerce FedEx Shipping: by WooCommerce – 3.8.5
WooCommerce Gift Cards: by WooCommerce – 1.16.6
WooCommerce Google Analytics Integration: by WooCommerce – 1.8.8
WooCommerce Min/Max Quantities: by WooCommerce – 4.1.1
WooCommerce Product Add-ons: by WooCommerce – 6.5.0
WooCommerce Product Recommendations: by WooCommerce – 3.0.3
WooCommerce Royal Mail: by WooCommerce – 3.0.1
WooCommerce Shipment Tracking: by WooCommerce – 2.4.1
WooCommerce Shipping & Tax: by WooCommerce – 2.3.7
WooCommerce UPS Shipping: by WooCommerce – 3.5.7
WooCommerce USPS Shipping: by WooCommerce – 4.7.5

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advanced-cache.php: advanced-cache.php
object-cache.php: Memcached

Must Use Plugins (1)

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Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: bundle (bundle)
external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ✔
Enforce Approved Product Download Directories: ✔
HPOS feature screen enabled: ✔
HPOS feature enabled: ✔
Order datastore: Automattic\WooCommerce\Internal\DataStores\Orders\OrdersTableDataStore
HPOS data sync enabled: ✔

WC Pages

Shop base: ❌ Page visibility should be public
Cart: #46 - /cart/
Checkout: #159 - /checkout-classic/
My account: #48 - /my-account/
Terms and conditions: ❌ Page not set

Theme

Name: Storefront
Version: 4.5.3
Author URL: https://woocommerce.com/
Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ✔

Templates

Overrides: /wordpress/plugins/woocommerce-accelerated-frequency/8.3.0.20/packages/woocommerce-blocks/templates/notices/error.php
/wordpress/plugins/woocommerce-accelerated-frequency/8.3.0.20/packages/woocommerce-blocks/templates/notices/notice.php
/wordpress/plugins/woocommerce-accelerated-frequency/8.3.0.20/packages/woocommerce-blocks/templates/notices/success.php

WooPayments

Version: 6.6.2
Connected to WPCOM: Yes
WPCOM Blog ID: 224603300
Account ID: ❌ Not connected
Logging: Disabled

Admin

Enabled Features: activity-panels
analytics
product-block-editor
coupons
core-profiler
customer-effort-score-tracks
import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
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mobile-app-banner
onboarding
onboarding-tasks
product-variation-management
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: customize-store
minified-js
navigation
new-product-management-experience
product-virtual-downloadable
settings
async-product-editor-category-field

Daily Cron: ✔ Next scheduled: 2023-10-27 01:31:40 +00:00
Options: ✔
Notes: 69
Onboarding: skipped

Action Scheduler

Canceled: 2
Oldest: 2023-10-12 01:32:51 +0000
Newest: 2023-10-25 10:05:18 +0000

Complete: 855
Oldest: 2023-10-12 01:32:51 +0000
Newest: 2023-10-26 03:13:15 +0000

Failed: 93
Oldest: 2023-10-12 01:33:55 +0000
Newest: 2023-10-26 03:12:25 +0000

Pending: 7
Oldest: 2023-10-26 03:14:25 +0000
Newest: 2023-10-27 01:12:00 +0000

Status report information

Generated at: 2023-10-26 03:13:19 +00:00
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sukafia · 2023-10-26T06:19:45Z

I investigated this here p1698290218139939-slack-C7U3Y3VMY and here p1698288534727239-slack-C3NCP7ZJ6 but couldn't replicate it. It's possible the issue might be limited to specific installations.

sukafia · 2023-10-26T07:14:21Z

@rawdreeg could you see if you can replicate the issue on a fresh setup? i.e., new site and new Facebook for WooCommerce connection. Dani and I narrowed it down to new FB connections.

rawdreeg · 2023-10-26T07:15:37Z

Thanks @sukafia, I will have a look on a fresh set up

rawdreeg · 2023-10-26T11:02:40Z

I have tried reproducing this on a fresh setup without luck. This will require some time to investigate. I marked as needs investigation.

NicolaModugno · 2024-06-13T10:45:47Z

Hello everyone,
I don't know if my experience can be useful to anyone:

I too created Product Sets on the plugin that were not synchronised on Meta's Shop Manager.
On viewing the logs I noticed that Meta was returning an error when calling the 'product_sets' endpoint.

2024-06-11T09:37:18+00:00 NOTICE Request
method: POST
uri: https://graph.facebook.com/v20.0/XXXXXXXXXXXXXXXXX/product_sets
user-agent: Facebook-for-WooCommerce/3.2.3 (WooCommerce/8.9.3; WordPress/6.5.4)
body: {"name":"Outlet","filter":"{\"or\":[{\"retailer_id\":{\"eq\":\"21_50676\"}},{\"retailer_id\":{\"eq\":\"44_50679\"}},{\"retailer_id\":{\"eq\":\"153_50688\"}}, ...
duration: 0.53903s
 CONTEXT: {"_legacy":true}


2024-06-11T09:37:18+00:00 NOTICE Response
code: 400
message: Bad Request
body: {"error":{"message":"Invalid parameter","type":"OAuthException","code":100,"error_subcode":1798130,"is_transient":false,"error_user_title":"Impossibile creare un insieme di prodotti vuoto","error_user_msg":"Non \u00e8 consentito creare insiemi di prodotti vuoti. Aggiungi prodotti al tuo catalogo e crea un insieme contenente almeno un prodotto.","fbtrace_id":"XXXXXXXXXXXXXXXXX"}}
 CONTEXT: {"_legacy":true}

I didn't investigate deeper on what the ids specified in the 'retailer_id' fields were, but what struck me as odd was the date of the logs!
That was the date on which I created the product sets (and product synchronisation was switched off at that time). I subsequently reactivated the product synchronisation but there were no further calls to product_sets endpoint.
Thinking about the error 'Impossibile creare un insieme di prodotti vuoto', I assumed that the sets must be created when the products have already been created. So I changed the names of the Product Sets in the plugin and finally found them in the Shop Manager.

Could this be?
It would still be strange because one would have to make sure, afterwards, to update the associations to the sets when, for example, a new product is created!

I'll follow this thread and say hello in the meantime!

rawdreeg · 2024-06-13T13:36:47Z

@NicolaModugno Thanks for reaching out.

So I changed the names of the Product Sets in the plugin and finally found them in the Shop Manager.

Could this be?

Yes. Meta does not allow for an empty set to be created. Unfortunately.

It would still be strange because one would have to make sure, afterwards, to update the associations to the sets when, for example, a new product is created!

The set is associated to a WooCommerce category. With this in mind, every time a new product is created and has a category linked to a set, this product will be added to an existing set. The only problem here is that at the moment of creating the set, the WooCommerce category should not be empty.

NicolaModugno · 2024-06-13T14:13:06Z

Hello @rawdreeg , thank you for your reply.

Just to clarify...
You say that the WooCommerce category should not be empty, but my problem was not that (the categories are in fact largely populated on WC).
My problem was that, at the time I created the Product Sets, the products had not yet been synchronised to Meta (I had just deleted the whole catalogue due to some inconsistencies - that's why the synchronisation was switched off). When the product synchronisation had already taken place, then the update of the Product Sets was correctly reflected in the Meta catalogue.

rawdreeg · 2024-06-13T14:18:11Z

Just to clarify...
You say that the WooCommerce category should not be empty, but my problem was not that (the categories are in fact largely populated on WC).

Yes, you're right. I misspoke. The WooCommerce category should be populated with products already synced to Facebook. As Facebook needs to match the product in the set to existing product in the FB catalog

sukafia added the type: bug The issue is a confirmed bug. label Oct 26, 2023

rawdreeg added the needs investigation label Oct 26, 2023

oceanlivingfoods mentioned this issue Dec 10, 2023

Unable to sync product catalog when sync is enabled (Graph API returns Unknown Error) #2627

Closed

2 tasks

oceanlivingfoods mentioned this issue Dec 28, 2023

Unable to sync product catalog #2676

Closed

2 tasks

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[Facebook for WooCommerce] Product Sets does not sync to Commerce Manager #2656

[Facebook for WooCommerce] Product Sets does not sync to Commerce Manager #2656

1dr0 commented Oct 26, 2023

sukafia commented Oct 26, 2023

sukafia commented Oct 26, 2023

rawdreeg commented Oct 26, 2023

rawdreeg commented Oct 26, 2023

NicolaModugno commented Jun 13, 2024

rawdreeg commented Jun 13, 2024

NicolaModugno commented Jun 13, 2024

rawdreeg commented Jun 13, 2024

[Facebook for WooCommerce] Product Sets does not sync to Commerce Manager #2656

[Facebook for WooCommerce] Product Sets does not sync to Commerce Manager #2656

Comments

1dr0 commented Oct 26, 2023

🔎 Isolate the bug

✍️ Describe the bug

🚶‍♀️ Steps to reproduce

✔️ Expected behavior

🗃 Logs

WordPress Environment

Server Environment

Database

Post Type Counts

Security

Active Plugins (9)

Inactive Plugins (27)

Dropin Plugins (2)

Must Use Plugins (1)

Settings

WC Pages

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WooPayments

Admin

Action Scheduler

Status report information

sukafia commented Oct 26, 2023

sukafia commented Oct 26, 2023

rawdreeg commented Oct 26, 2023

rawdreeg commented Oct 26, 2023

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rawdreeg commented Jun 13, 2024

NicolaModugno commented Jun 13, 2024

rawdreeg commented Jun 13, 2024