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The bridge should be bi-directional. #33

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KelSolaar opened this issue Sep 22, 2019 · 1 comment
Open

The bridge should be bi-directional. #33

KelSolaar opened this issue Sep 22, 2019 · 1 comment

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@KelSolaar
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Hi,

This refers directly to #26 (comment). I'm creating a new ticket because the original issues encountered in #26 are essentially solved.

So it appears that the bridge does not push comments from Jira back to Shotgun, the core of the problem being that Shotgun Notes & Replies for a Task are like a tree while Jira Comments for an Issue are sequential within a thread. I was suggesting to simply inline everything on the Jira end:

  • Shotgun Notes and Note Replies ---> Jira Comments
  • Jira Comments ---> Notes

I reckon that people will get use and understand that limitation.

@ricekab
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ricekab commented May 27, 2020

It seems I just tried to debug a non-existing feature. If this is not planned to be supported I think it should be made clear in the documentation. Right now the documentation overview states:

Requests to sync data from Jira to Shotgun are generated by a web hook that is configured in Jira for your Project.

Which sounds like it would sync comments back.

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