check intent source

[GuilhermeDeLucca]

remdex, I would like to ask you for guidance/opinion

I use RASA to see my Intents.

And basically everything always leads me to the next flow.

LHC makes a CRM REST API

1. Collect User ID

2. Returns the user ID contracts.

1 and 2 standard flow (always happens)

3. N flows can happen here, it will depend on the original intet for example to perform a new CRM REST API

Intent Pay bill
flow A

Intert Track order
Flow B

My question is:

from step 3 you could use (Check for conditions to proceed) to redirect to REST API, so how would it be correct to do that? Should I create a variable (IntentName) and always update it to perform (Check for conditions to proceed) or is there a smarter way to do this?

[remdex]

I'm not sure what exactly you are asking. Bu your flow should follow for intent parsing.
https://doc.livehelperchat.com/docs/bot/rasa-integration-intent

Also it can be that once you ask how can I help you further you have something like this

And intent parser looks like.

[remdex]

Also with intent parser triggers you just have to define events section. In this case intent is greet returned from rasa.

[GuilhermeDeLucca]

Here I made the variable I told you (I don't know, it's a good practice)

Here I do the validation (the client will always have to identify himself)

So I can be very accurate in the intent request

NOTE: This chat is not working, but I know that in theory it should

[remdex]

Instead of that workflow you should have just Intent parser trigger as per example.