[Bug Report] **Please describe the bug shortly**

[Bahadorshabani]

Topic Type

Incorrect Balance

Detail of the issue

Hello, I had ckb in my bitpie wallet, and its withdrawal was closed, and I started recovering with the 12 private words I had in the neuron wallet, and I did it through the lighet client, and all the blocks were completed 100%, but unfortunately, I still have the balance. It shows zero

adres

ckb1qypqytypq6clg8z4e5pv2y78lgrzl7unu3hqe2t7gp

bundled-ckb.log

No response

bundled-ckb-light-mainnet.log

Hello, I had ckb in my bitpie wallet, and its withdrawal was closed, and I started recovering with the 12 private words I had in the neuron wallet, and I did it through the lighet client, and all the blocks were completed 100%, but unfortunately, I still have the balance. It shows zero

adres 
 
ckb1qypqytypq6clg8z4e5pv2y78lgrzl7unu3hqe2t7gp

main.log

No response

status.log

No response

[Bahadorshabani]

Hello, I had ckb in my bitpie wallet, and its withdrawal was closed, and I started recovering with the 12 private words I had in the neuron wallet, and I did it through the lighet client, and all the blocks were completed 100%, but unfortunately, I still have the balance. It shows zero

[Bahadorshabani]

[yanguoyu]

@Bahadorshabani
Hi,
Debug information of the native wallet would help us check what happened, it can be exported by Menu => Help => Export debug information.

[Bahadorshabani]

Now the problem is that it shows zero balance after completing the blocks

[Bahadorshabani]

I will send you a message via mobile when I enter the setting

[Bahadorshabani]

[yanguoyu]

@Bahadorshabani Hi, I didn't receive the image, it uploads failed.

[Bahadorshabani]

[Bahadorshabani]

@Bahadorshabani Hi, I didn't receive the image, it uploads failed.

[yanguoyu]

@Bahadorshabani Could you upload the Debug information of the native wallet? it can be exported by Menu => Help => Export debug information. I can not get the problem only from the picture.

[Bahadorshabani]

photo

[Bahadorshabani]

Does it mean that I enter the help section from inside the computer?

[yanguoyu]

Does it mean that I enter the help section from inside the computer?

That's right

[Bahadorshabani]

@Bahadorshabani Could you upload the Debug information of the native wallet? it can be exported by Menu => Help => Export debug information. I can not get the problem only from the picture.

I simply don't know

[Keith-CY]

@Bahadorshabani Could you upload the Debug information of the native wallet? it can be exported by Menu => Help => Export debug information. I can not get the problem only from the picture.

I simply don't know

Hi @Bahadorshabani

Please select the Export debug information from Help in the top menu.

A zip file should be generated, it includes log files of Neuron. Please send it to [email protected] and we can try to find how to fix it.

[Bahadorshabani]

[Bahadorshabani]

It shows zero balance

[ALI57100]

good evening team
I restored my neuron wallet on a new laptop using the seed phrase because my old laptop is broken.
after having correctly synchronized the nodes and after clearing the cache, my sole CKB is 0.
My ckb tokens were in staking.
My new address shows me a 0 balance.
Could someone help me please?