Help to Clarify If Service Doesn't Exist vs. Unknown Status

[steesdale]

Currently: When a record is imported into the portal, often times if a value is blank, it is assumed that the service doesnt exist. e.g., multi-select or single select fields.

The result is that it is displays as "There is currently no information for this facility"

Expected: Some users are expecting that it would rather show; "Service doesn't exist" or be blank.

Let's sort out some way to resolve either in the tool or through better process/data spec during collection/import.

Priority: Medium

[steesdale]

The optics of the string, are that the data was not collected. When in reality it was; but the spec doesnt clarify that the service isnt there vs. missing.