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Upload error on 50MB video upload #8670

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bagage opened this issue Oct 22, 2023 · 0 comments
Open

Upload error on 50MB video upload #8670

bagage opened this issue Oct 22, 2023 · 0 comments
Labels
A-File-Upload O-Occasional Affects or can be seen by some users regularly or most users rarely S-Critical Prevents work, causes data loss and/or has no workaround T-Defect Something isn't working: bugs, crashes, hangs and other reported problems

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@bagage
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bagage commented Oct 22, 2023

Steps to reproduce

On a channel (same behaviour if encrypted or not), I try to upload a video:

  1. Pick a video from the gallery.
    2.Video is compressed (50MB after compression)
  2. Video is uploaded (I can see the 50MB being uploaded in approx 4min)
  3. Then it never continue to the "generate thumbnail" step but it's stuck on the upload progress bar at 100% for some time

Outcome

What did you expect?

Video is uploaded on server. Or if file is too big, video is not sent at all on network before showing the error message, saving 50MB of roaming data.

What happened instead?

After 10sec approximately, "Message could not be sent" is displayed with a remove/retry button (retry is failing at the same point)

Your phone model

Pixel 4a

Operating system version

Android 13

Application version and app store

Element version 1.6.6 from Play Store

Homeserver

one.element.io

Will you send logs?

Yes

Are you willing to provide a PR?

Yes
@bagage bagage added the T-Defect Something isn't working: bugs, crashes, hangs and other reported problems label Oct 22, 2023
@kittykat kittykat added A-File-Upload S-Critical Prevents work, causes data loss and/or has no workaround O-Occasional Affects or can be seen by some users regularly or most users rarely labels Oct 27, 2023
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Labels
A-File-Upload O-Occasional Affects or can be seen by some users regularly or most users rarely S-Critical Prevents work, causes data loss and/or has no workaround T-Defect Something isn't working: bugs, crashes, hangs and other reported problems
Projects
Android App Team
Status: Important Issues & Topics (P1)
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2 participants
@kittykat @bagage