Alternate Login Module Discussion

[gross0603]

I am a new member to the DAKboard community and love the capability of having a digital calendar visible so I can keep up with monthly events. I started using DAKboard at home and accessing my account screens using Chrome has not been an issue until now. What I like about DAKboard is the real-time access and updating of the board or screens and I want to start using DAKboard at work, but the login module is challenging since my work computer is managed by the Company and popups are not allowed.

Now before you scratch your head and wonder why haven’t I ask for the URL to be allowed in the popups, understand that getting a popup allowed for one individual and one website is not cost effective for the whole organization. Any changes to a browser setting will be a global change and not individual users and therefore I am wondering if you would consider an alternative login module for those restricted buy the pop-up.

Thank you

[Dan-Peck]

Hello @gross0603 -

Sorry to hear you are experiencing difficulties displaying and managing your DAKboard Screens from the work environment. When you get a chance, could you please clarify what you mean by "popup"? We do not use any browser popup windows for our login process, so I would not expect a browser or company policy to block anything during login. If you could include some kind of screenshot(s), that may also be helpful. Are you also using Chrome in your work environment?

Thank you!

[gross0603]

To me it looks like a popup when i click the login button, this box appears outside of the website browser main page which is not allowed while at work.

[Dan-Peck]

Hello, @gross0603 -

Thank you for the screenshot! This login form is intended to give the appearance of a popup window, but from a technical perspective, is not considered a browser popup window; it is actually just another container element inside the current web page.

Typically, when companies/browsers are set to block popups, they are referring to new "child" browser windows that are opened from the "parent" web page. (You can test this by attempting to drag the popup outside of the current page. If it does not drag outside of it to sit "beside" or "on top of the edge" of the web page that opened it, and instead slides "under" the edges of the page view, or does not drag at all, it is likely not a popup window at all.)

That said, when you are able, could you please try this again in your work environment, and provide us with a detailed description of any error messaging or error icons that show up when attempting to login? If possible, another screenshot of the browser state when you encounter the issue would be helpful in diagnosing the situation.

Thank you!

[Dan-Peck]

No further correspondence received. Assuming issue is resolved, and marking this Discussion as Complete.
However, please let us know, along with the requested details above, if this still appears to be an issue.
Thank you!

[gross0603]

Sorry I do have the screen shots and will provide them after work Sent from my T-Mobile 5G Device -------- Original message --------From: Dan-Peck ***@***.***> Date: 1/25/23 10:54 (GMT-06:00) To: dakboard/Cloud-Platform ***@***.***> Cc: gross0603 ***@***.***>, Mention ***@***.***> Subject: Re: [dakboard/Cloud-Platform] Alternate Login Module Discussion (Discussion #1739) No further correspondence received. Assuming issue is resolved, and marking this Discussion as Complete. However, please let us know, along with the requested details above, if this still appears to be an issue. Thank you! —Reply to this email directly, view it on GitHub, or unsubscribe.You are receiving this because you were mentioned.Message ID: ***@***.***>

[gross0603]

This is what I can find

[Dan-Peck]

Hello @gross0603 -

Thank you for the additional screen shots!

After reviewing, the root cause is because the page is trying to load some very important Javascript code from the code.jquery.com URL, but it is receiving an "net::ERR_CONNECTION_REFUSED" error preventing it from loading. Without that, many things will not work properly.

Unfortunately, this is a situation on the device running the browser, or the configuration of the network it is connected to. Potential areas to look at are: Wifi Strength, DNS settings, any browser extensions that may be causing the connection refusal. If you or your network administrators are able to white-list the code.jquery.com domain, that may help. However, if this is the result of strict networking policies you may also end up with other, similar, issues if you are able to get beyond that. This is because there are a handful of sites we need to connect to (such as bootstrap, font-awesome icons, etc.) in order to operate properly.

Hopefully this helps and you are able to white-list the code.jquery.com domain, and any others that may also be getting the net::ERR_CONNECTION_REFUSED status.

[gross0603]

Ok, well once the DAKboard CPU v4 is available again for sale, I will use this with a standalone computer not controlled by a STIG environment. I wanted to see if possible a workaround could be achieved to access the account from my work computer before taking alternate paths to complete my project. I appreciate the support you provided and truly love your device and software. I am excited to expand and show others how effective your board is for small project I am working on within my company. Thank you again for your time, please close this issue. Mike

…

On Thu, Jan 26, 2023, 14:56 Dan-Peck ***@***.***> wrote: Hello @gross0603 <https://github.com/gross0603> - Thank you for the additional screen shots! After reviewing, the root cause is because the page is trying to load some very important Javascript code from the code.jquery.com URL, but it is receiving an "net::ERR_CONNECTION_REFUSED" error preventing it from loading. Without that, *many* things will not work properly. Unfortunately, this is a situation on the device running the browser, or the configuration of the network it is connected to. Potential areas to look at are: Wifi Strength, DNS settings, any browser extensions that may be causing the connection refusal. If you or your network administrators are able to white-list the code.jquery.com domain, that may help. However, if this is the result of strict networking policies you may also end up with other, similar, issues if you are able to get beyond that. This is because there are a handful of sites we need to connect to (such as bootstrap, font-awesome icons, etc.) in order to operate properly. Hopefully this helps and you are able to white-list the code.jquery.com domain, and any others that may also be getting the net::ERR_CONNECTION_REFUSED status. — Reply to this email directly, view it on GitHub <#1739 (reply in thread)>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/A5JNQW6ZHN4BP7REKKJ76F3WULQITANCNFSM6AAAAAAT5URIHA> . You are receiving this because you were mentioned.Message ID: ***@***.*** com>

[Dan-Peck]

Hello, @gross0603 -

You are welcome! I understand; it can be an involved process to configure all necessary exceptions in such an environment, if even permitted or possible.

Now that I have a little more grasp of your intentions, in case it helps, I will note that if you are simply seeking to display one of your Custom Screens in the STIG device browser, you may access a particular screen using its Private URL. The login is only necessary to enter the account and screen management pages on our DAKboard site. There will generally have less external site requirements using the Private URL method (although it will still require the code.jquery.com access). And configuring of the Screen can be performed via a mobile or other device in a location that does have full access.

For more information on using a Screens' Private URL, you may visit:
https://dakboard.freshdesk.com/support/solutions/articles/35000171787-private-urls

Hopefully this helps, and you are able to work out a solution that fits your needs!

Thank you very much for sharing the positive sentiments! I have shared them with the team! In addition to any challenges they face, we are always excited to also hear what customers find enjoyable and useful! Good luck with your project, and please let us know if we can help, again, in the future.