npm ERR! 503 on browserstack side

[ernestosolis-discovery]

Facing an error on the browserstack side when running browserstack-cli run

The only information shown about the error is:

npm WARN deprecated [email protected]: this library is no longer supported
npm WARN deprecated [email protected]: request has been deprecated, see https://github.com/request/request/issues/3142
npm ERR! code E503

error persists with no deps in the project:

"dependencies": {
  },
  "devDependencies": {
  }

using cypress version: 12.1.0
and browserstack-cypress-cli: 1.25.3

tested with an official cypress project using typescript and got the same results:

https://github.com/cypress-io/cypress-realworld-testing-course-app/tree/final

{
    "auth": {
        "username": "",
        "access_key": ""
    },
    "browsers": [
        {
            "browser": "chrome",
            "os": "OS X Catalina",
            "versions": [
                "latest"
            ]
        }
    ],
    "run_settings": {
        "cypress_config_file": "cypress.config.ts",
        "project_name": "project-name",
        "build_name": "build-name",
        "exclude": [],
        "parallels": "1",
        "npm_dependencies": {},
        "package_config_options": {},
        "headless": false
    },
    "connection_settings": {
        "local": false,
        "local_identifier": null,
        "local_mode": null,
        "local_config_file": null
    },
    "disable_usage_reporting": false
}

[sharutkarsh]

Hi There,

Are you getting the similar result when testing it locally (not on Browserstack) with the same cypress version ?

[ernestosolis-discovery]

@sharutkarsh no I'm only facing this issue using browserstack-cli run,
npm works fine locally and I'm able to run the project locally too without issues

[sharutkarsh]

Please raise a support ticket here
https://www.browserstack.com/contact#technical-support

Do share the build /session link and your sample code for debugging.

Also share if it was working before with some other cypress versions or other configuration.

[ernestosolis-discovery]

@sharutkarsh I'll do thanks,

this NPM 503 issue happened for this browser config:

{
      "browser": "chrome",
      "os": "OS X Catalina",
      "versions": ["latest"]
}

then I switched to a windows 10 one, and works fine all the time so far:

{
      "browser": "chrome",
      "os": "Windows 10",
      "versions": ["latest"]
    }