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contact.getInitialConnection().isOnHold() returns false even though the connection is on hold when an agent receives a transfer call #893

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paolo-botta-salesforce opened this issue Jun 26, 2024 · 0 comments
Open

contact.getInitialConnection().isOnHold() returns false even though the connection is on hold when an agent receives a transfer call #893

paolo-botta-salesforce opened this issue Jun 26, 2024 · 0 comments
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@paolo-botta-salesforce
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This happens when the multiparty toggle is enabled during the onConnected method. The same code contact.getInitialConnection().isOnHold() returns true correctly in the onRefresh method.
You can see a demonstration of the bug in this recording https://drive.google.com/file/d/1MdH7A5qCshK4haoM3hdDT-4ikAFoKE5U/view?usp=sharing
@seiyako seiyako added the bug label Aug 23, 2024
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@seiyako @paolo-botta-salesforce