From 4b11f93370236036b6a45f339535cfde035f7b32 Mon Sep 17 00:00:00 2001 From: Alberto Bravo Date: Mon, 28 Oct 2024 10:43:19 +0100 Subject: [PATCH 1/6] Updates to the Reporting a Problem and Problem Analysis Sections This PR is to be reviewed but cannot be merged/published until the new version of Trento is out. It extends section Reporting a Problem to the systemd and containerized scenario. It also clarifies that the Trento Support Plugin and the Scenario dump scripts are specific to the Kubernetes deployment --- trento/xml/article_sap_trento.xml | 23 ++++++++++------------- 1 file changed, 10 insertions(+), 13 deletions(-) diff --git a/trento/xml/article_sap_trento.xml b/trento/xml/article_sap_trento.xml index f49b9e39..a06d62da 100644 --- a/trento/xml/article_sap_trento.xml +++ b/trento/xml/article_sap_trento.xml @@ -2441,20 +2441,17 @@ In the Trento dashboard, go to the overview corresponding to the object for whic Any &suse; customer, with a registered &sles4sap; 15 (SP1 or higher) distribution, experiencing an issue with &trentopremium;, can report the problem either directly in the &scc; - or through the corresponding vendor, depending on their licensing model. Please report the problem under &sles4sap; 15 and component trento. + or through the corresponding vendor, depending on their licensing model. Problems must be reported under &sles4sap; 15 and component trento. - When opening a support case for Trento, provide the following information, which can be retrieved - as explained in section : + When opening a support case for Trento, provide the chosen deployment option for &t.server;: &K8s;, systemd or containeraized. + In the case of a &K8s; deployment, provide also the output of the Trento support plugin and the scenario dump, as explained in section . + + In the case of a systemd deployment, provide the status and the journal of the trento-web and trento-wanda services. + + Finally, in the case of a containerized deployment, provide the logs of the trento-web and trento-wanda containers. Use docker ps to retrieve + the IDs of both containers, then docker logs to retrieve the corresponding logs. - - - The output of the Trento support plugin. - - - Your scenario dump. - - For issues with a particular &t.agent;, or a component discovered by a particular &t.agent;, also provide the following: @@ -2475,9 +2472,9 @@ In the Trento dashboard, go to the overview corresponding to the object for whic
- Problem Analysis + Problem Analysis in a K8s; scenario - This section covers some common problems and how to analyze them. + This section covers some common problems and how to analyze them in a K8s; scenario.
From b6b9a50c7953f23a79a0f793e0dd97bf5da12c3b Mon Sep 17 00:00:00 2001 From: Alberto Bravo Date: Mon, 28 Oct 2024 10:46:01 +0100 Subject: [PATCH 2/6] Update article_sap_trento.xml --- trento/xml/article_sap_trento.xml | 6 +++--- 1 file changed, 3 insertions(+), 3 deletions(-) diff --git a/trento/xml/article_sap_trento.xml b/trento/xml/article_sap_trento.xml index a06d62da..c3f6cd4c 100644 --- a/trento/xml/article_sap_trento.xml +++ b/trento/xml/article_sap_trento.xml @@ -2472,14 +2472,14 @@ In the Trento dashboard, go to the overview corresponding to the object for whic
- Problem Analysis in a K8s; scenario + Problem Analysis - This section covers some common problems and how to analyze them in a K8s; scenario. + This section covers some common problems and how to analyze them.
&t.server; - To analyze issues within the application, we have two tools at our + To analyze issues &t.server; in a &K8s; scenario, we have two tools at our disposal. They both help us collect information/data that might be useful when troubleshooting/analyzing the issue. From c37e8b82a575da7053694eec15de908bd761e9ad Mon Sep 17 00:00:00 2001 From: Alberto Bravo Date: Mon, 28 Oct 2024 10:47:25 +0100 Subject: [PATCH 3/6] Update article_sap_trento.xml --- trento/xml/article_sap_trento.xml | 2 +- 1 file changed, 1 insertion(+), 1 deletion(-) diff --git a/trento/xml/article_sap_trento.xml b/trento/xml/article_sap_trento.xml index c3f6cd4c..7ee7262c 100644 --- a/trento/xml/article_sap_trento.xml +++ b/trento/xml/article_sap_trento.xml @@ -2479,7 +2479,7 @@ In the Trento dashboard, go to the overview corresponding to the object for whic
&t.server; - To analyze issues &t.server; in a &K8s; scenario, we have two tools at our + To analyze issues with &t.server; in a &K8s; scenario, we have two tools at our disposal. They both help us collect information/data that might be useful when troubleshooting/analyzing the issue. From ff1cf04234195280a09089ca22e34044c77f0d9f Mon Sep 17 00:00:00 2001 From: Alberto Bravo Date: Wed, 30 Oct 2024 10:50:53 +0100 Subject: [PATCH 4/6] Update trento/xml/article_sap_trento.xml Co-authored-by: Dmitri Popov --- trento/xml/article_sap_trento.xml | 2 +- 1 file changed, 1 insertion(+), 1 deletion(-) diff --git a/trento/xml/article_sap_trento.xml b/trento/xml/article_sap_trento.xml index 7ee7262c..c1110736 100644 --- a/trento/xml/article_sap_trento.xml +++ b/trento/xml/article_sap_trento.xml @@ -2444,7 +2444,7 @@ In the Trento dashboard, go to the overview corresponding to the object for whic or through the corresponding vendor, depending on their licensing model. Problems must be reported under &sles4sap; 15 and component trento. - When opening a support case for Trento, provide the chosen deployment option for &t.server;: &K8s;, systemd or containeraized. + When opening a support case for Trento, provide the chosen deployment option for &t.server;: &K8s;, systemd or containerized. In the case of a &K8s; deployment, provide also the output of the Trento support plugin and the scenario dump, as explained in section . In the case of a systemd deployment, provide the status and the journal of the trento-web and trento-wanda services. From 5492701ec2a209bdf848f3a8d7896bd55c25c5cb Mon Sep 17 00:00:00 2001 From: Alberto Bravo Date: Wed, 30 Oct 2024 10:51:36 +0100 Subject: [PATCH 5/6] Update trento/xml/article_sap_trento.xml Co-authored-by: Dmitri Popov --- trento/xml/article_sap_trento.xml | 8 ++++---- 1 file changed, 4 insertions(+), 4 deletions(-) diff --git a/trento/xml/article_sap_trento.xml b/trento/xml/article_sap_trento.xml index c1110736..29ce29bb 100644 --- a/trento/xml/article_sap_trento.xml +++ b/trento/xml/article_sap_trento.xml @@ -2445,12 +2445,12 @@ In the Trento dashboard, go to the overview corresponding to the object for whic When opening a support case for Trento, provide the chosen deployment option for &t.server;: &K8s;, systemd or containerized. - In the case of a &K8s; deployment, provide also the output of the Trento support plugin and the scenario dump, as explained in section . + In case of a &K8s; deployment, provide the output of the Trento support plugin and the scenario dump, as explained in section . - In the case of a systemd deployment, provide the status and the journal of the trento-web and trento-wanda services. + In case of a systemd deployment, provide the status and the journal of the trento-web and trento-wanda services. - Finally, in the case of a containerized deployment, provide the logs of the trento-web and trento-wanda containers. Use docker ps to retrieve - the IDs of both containers, then docker logs to retrieve the corresponding logs. + In case of a containerized deployment, provide the logs of the trento-web and trento-wanda containers. Use docker ps to retrieve + the IDs of both containers, then docker logs CONTAINER_ID to retrieve the corresponding logs. For issues with a particular &t.agent;, or a component discovered by a particular &t.agent;, also provide the following: From bc41d00b76b6ecb2ec087ddf9ae1715f6582e92d Mon Sep 17 00:00:00 2001 From: Alberto Bravo Date: Wed, 30 Oct 2024 10:51:57 +0100 Subject: [PATCH 6/6] Update trento/xml/article_sap_trento.xml Co-authored-by: Dmitri Popov --- trento/xml/article_sap_trento.xml | 3 +-- 1 file changed, 1 insertion(+), 2 deletions(-) diff --git a/trento/xml/article_sap_trento.xml b/trento/xml/article_sap_trento.xml index 29ce29bb..e48edd22 100644 --- a/trento/xml/article_sap_trento.xml +++ b/trento/xml/article_sap_trento.xml @@ -2479,8 +2479,7 @@ In the Trento dashboard, go to the overview corresponding to the object for whic
&t.server; - To analyze issues with &t.server; in a &K8s; scenario, we have two tools at our - disposal. They both help us collect information/data that might be + There are two tools you can use to analyze issues with &t.server; in a &K8s; scenario. They both help us collect information/data that might be useful when troubleshooting/analyzing the issue.