DocSpace enterprise not triggering automatic backups

[Irdiism]

We have been using DocSpace for a couple of months now, and we had this issue in the beginning where automatic backups would not trigger, but somehow it started working, and we let it go. It seems that 3 days ago, after more than a month working, without us doing any changes it stopped working again.

Any idea why this might happen and how to fix it?

Got this log trace from backup-background.log but can not figure whats going on.

2024-08-23 11:01:31,103|ERROR|[121]|ASC.Core.Common.Hosting.RegisterInstanceWorkerService - Critical error forced worker to shutdown|System.Threading.Tasks.TaskCanceledException: A task was canceled. at ASC.Core.Common.Hosting.RegisterInstanceWorkerService1.ExecuteAsync(CancellationToken stoppingToken) 2024-08-23 11:01:31,108|ERROR|[49]|ASC.Core.Common.Hosting.RegisterInstanceWorkerService - Critical error forced worker to shutdown|System.Threading.Tasks.TaskCanceledException: A task was canceled. at ASC.Core.Common.Hosting.RegisterInstanceWorkerService1.ExecuteAsync(CancellationToken stoppingToken) 2024-08-23 11:01:31,169|WARN|[53]|ASC.EventBus.RabbitMQ.EventBusRabbitMQ - RabbitMQ: model is shutdown: (null)|System.Exception: AMQP close-reason, initiated by Application, code=200, text='Goodbye', classId=0, methodId=0 2024-08-23 11:18:25,164|ERROR|[64]|ASC.Core.Common.Hosting.RegisterInstanceWorkerService - Critical error forced worker to shutdown|System.Threading.Tasks.TaskCanceledException: A task was canceled. at ASC.Core.Common.Hosting.RegisterInstanceWorkerService1.ExecuteAsync(CancellationToken stoppingToken) 2024-08-23 11:18:25,195|ERROR|[67]|ASC.Core.Common.Hosting.RegisterInstanceWorkerService - Critical error forced worker to shutdown|System.Threading.Tasks.TaskCanceledException: A task was canceled. at ASC.Core.Common.Hosting.RegisterInstanceWorkerService1.ExecuteAsync(CancellationToken stoppingToken) 2024-08-23 11:18:25,303|WARN|[67]|ASC.EventBus.RabbitMQ.EventBusRabbitMQ - RabbitMQ: model is shutdown: (null)|System.Exception: AMQP close-reason, initiated by Application, code=200, text='Goodbye', classId=0, methodId=0

[Irdiism]

Update error logs:

2024-08-27 09:25:43,074|ERROR|[32]|ASC.EventBus.RabbitMQ.EventBusRabbitMQ - ----- ERROR Processing message "BackupRequestIntegrationEvent { Id = b8c16bd6-12c8-4780-b309-c330f780f092, CreateOn = 8/27/2024 9:25:43 AM, CreateBy = 03f56b9a-f807-486f-b479-67373f3bb537, Redelivered = False, TenantId = 15, StorageType = ThirdPartyConsumer, StorageParams = System.Collections.Generic.Dictionary2[System.String,System.String], IsScheduled = False, BackupsStored = 0, StorageBasePath = , ServerBaseUri = , Dump = False, TaskId = b6a88c94-b093-422a-abec-d9824746a414 }"|ASC.EventBus.Exceptions.IntegrationEventRejectExeption: Exception of type 'ASC.EventBus.Exceptions.IntegrationEventRejectExeption' was thrown. at ASC.Data.Backup.IntegrationEvents.EventHandling.BackupRequestedIntegrationEventHandler.Handle(BackupRequestIntegrationEvent event) at ASC.EventBus.RabbitMQ.EventBusRabbitMQ.ProcessEvent(String eventName, IntegrationEvent event) in /home/jenkins/workspace/appserver.deb/install/deb/debian/build/server/common/ASC.EventBus.RabbitMQ/EventBusRabbitMQ.cs:line 435 at ASC.EventBus.RabbitMQ.EventBusRabbitMQ.ProcessEvent(String eventName, IntegrationEvent event) in /home/jenkins/workspace/appserver.deb/install/deb/debian/build/server/common/ASC.EventBus.RabbitMQ/EventBusRabbitMQ.cs:line 410 at ASC.EventBus.RabbitMQ.EventBusRabbitMQ.Consumer_Received(Object sender, BasicDeliverEventArgs eventArgs) in /home/jenkins/workspace/appserver.deb/install/deb/debian/build/server/common/ASC.EventBus.RabbitMQ/EventBusRabbitMQ.cs:line 279

[Carazyda]

Hello @Irdiism Please let us know if the issue still persists? We have added some fixes for backup service and rabbitmq in previous versions.