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[16.0] Helpdesk - confirmation email not sent #528
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We have been able to reproduce this bug, at least the confirmation email part, also in version 14.0. Noticing that automatic mail worked fine on all other stages, since they were handled from the backend, it seemed to be a problem specific to the creation of new tickets received by email. Our workaround was to explicitly declare the We have documented this at https://handbook.coopdevs.org/ca/Odoo/Funcional/V14/Helpdesk/mail-templates-on-stage-new Sadly, we have not tested the notification email. |
I have the same issue here in Version 16 - any solutions for this issue ? |
Module
Helpdesk
Describe the bug
When creating a ticket, the user does not receive a confirmation email.
By creating an email template and putting it in email in the "New" step, the user receives a confirmation email if they created the ticket through the user portal, but not if they created the ticket by sending an email to the email address (but the ticket is successfully created).
Furthermore, members of the Support team do not receive a notification email in the event of a new ticket opened by the portal.
On the other hand, they receive a notification if it is an open ticket by email (a sort of email transfer).
Can you help me please?
To Reproduce
Affected versions: 16.0
Steps to reproduce the behavior:
Expected behavior
Additional context
Odoo self-hosted 16.0
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