From f759ce2b96b4953641a82ccd1c54ab019aa65832 Mon Sep 17 00:00:00 2001
From: Denise Eisner <92043982+ContentBrewmaster@users.noreply.github.com>
Date: Tue, 8 Aug 2023 16:30:09 -0400
Subject: [PATCH] Update tickets-cards.md (#1239)

Applied guidebook style and light edit for readability.

I defined an epic has having two or more tickets. Is that correct?
---
 common-practices-tools/agile/tickets-cards.md | 29 ++++++++++---------
 1 file changed, 16 insertions(+), 13 deletions(-)

diff --git a/common-practices-tools/agile/tickets-cards.md b/common-practices-tools/agile/tickets-cards.md
index 44511a86d6..87cddaa73b 100644
--- a/common-practices-tools/agile/tickets-cards.md
+++ b/common-practices-tools/agile/tickets-cards.md
@@ -2,15 +2,17 @@
 title: How to create tickets
 ---
 
-# How to Create Tickets
+# How to create tickets
 
-This may also be best learned during a project (on a project-by-project basis)
+A ticket (or card) organizes and tracks our work. Creating tickets may also be best learned during a project (on a project-by-project basis).
 
 ## Epic
 
-Description: An epic often starts as the big picture and then the user stories fill in the details. But it is also possible that a group of user stories (as they are prioritized) coalesce into an epic.
+An epic often starts as the big picture and then the user stories fill in the details. A single epic can contain two or more tickets.
 
-## Who Creates Tickets/Cards
+As they are prioritized, a group of user stories also can form an epic.
+
+## Who creates tickets or cards
 
 -   Product Owners
 -   Product Manager
@@ -19,34 +21,35 @@ Description: An epic often starts as the big picture and then the user stories f
 -   Engineers
 -   UX/Design Team
 
-## User Story
+## User story
 
--   As a(n) **X** I want to **Y** so that **Z** (outcome)
+-   Most tickets should contain a user story
+-   The structure of a user story is: As a(n) **X** I want to **Y** so that **Z** (outcome)
 -   Describes the **user need** for the work to be done
--   As an anonymous user, I want to see the latest news articles on the homepage so that I do not have to view older articles that I may have already read.
--   Avoid more than one action per user story. Red flags would be commas and "ands" - Consider splitting into multiple tickets.
+-   Example: As an anonymous user, I want to see the latest news articles on the homepage so that I do not have to view older articles that I may have already read.
+-   Avoid more than one action per user story. Red flags would be commas and "ands". Consider splitting actions into multiple tickets.
 
-## Implementation Plan
+## Implementation plan
 
--   Notes that explain how/where to start
+-   The plan has notes that explain how and where to start
 -   Helps if another engineer has to pick up your ticket
 -   Often these plans/notes are in the comments field on a Jira ticket
 
 ## User Acceptance Tests (UAT)
 
--   Explains how we validate that this card works
+-   Explains how we validate that this ticket or card works
 -   Written in a language anyone can understand
 -   Explains what the ticket will not do as well
 -   Acceptance Testing is the process that verifies if the installed piece of code or software works as designed for the user
 -   Ideally the Product Owner (PO) writes the Acceptance Test for a piece of work
 -   Testing with users is an important factor in ensuring the work is performing/created as expected
 
-## QA Tests
+## QA tests
 
 -   Written step-by-step so that anyone can pass/fail the test
 -   The PO will also run through the same test
 -   It will also explain the expected results
--   Specific directions/steps a tester can follow that ensure what was developed produces what the engineer intended
+-   Contains specific directions or steps a tester can follow that ensure what was developed produces what the engineer intended
 
 ## Estimates